HomeAbout MeBlogTestimonialsContact Me
Visions on Inequality
Inspired by the News
Inspirational People
Being Me
Breaking Down The Barriers (Places Providing Support)
Social Creatives
June, 2014
July, 2014
August, 2014
September, 2014
October, 2014
November, 2014
December, 2014
January, 2015
February, 2015
March, 2015
April, 2015
May, 2015
June, 2015
July, 2015
August, 2015
September, 2015
October, 2015
November, 2015
December, 2015
January, 2016
February, 2016
March, 2016
April, 2016
May, 2016
June, 2016
July, 2016
August, 2016
September, 2016
October, 2016
November, 2016
December, 2016
January, 2017
February, 2017
March, 2017
April, 2017
June, 2017
July, 2017
August, 2017
September, 2017
October, 2017
November, 2017
December, 2017
January, 2018
February, 2018
March, 2018
May, 2018
July, 2018
August, 2018
September, 2018
Maybe Shops Should Have Internet Access For Their Customers (Or - NEWSFLASH - Some People Do NOT Drive)
I had a rather interesting (and unpleasant) experience last Thursday afternoon.  I had needed to go to St Georges Retail Park, in Leicester, to buy some items from Wyckes.  When I left the shop it was raining quite heavily and I didn't want to get drowned on my walk back to Leicester City Centre.  So I decided to visit Currys/PCWorld (next door to Wyckes) whilst I waited for the rain to ease a bit.

As I was walking around Currys/PCWorld I found some microwaves (my old one was almost a museum peice) and I asked a Sales Assistant about them.  When I had made my decision as to which one I wanted to buy it turned out that I was in the worst place to actually buy it.

All I asked was "Can you deliver it?".  The answer came back "Do you have a car?" - when I said "No" things got really surreal - "You will have to go online for that." - the next suggestion was worse "you could get a taxi." (no offer to pay for it).

Now - I am pretty sure that I have read about stores and shopkeepers who have complained about people using their shops to research products before buying them more cheaply online???

I was, therefore, surprised when I was practically forced to go online to buy something which was facing me in the shop due to lack of transport (I had not gone shopping with the intention of buying a microwave - otherwise I would have taken my trolley with me so I could trundle it home myself).

The excuse I was given both by the store I was in and later by their Customer Services Dept via Twitter was "we are not equipped to deliver from stores - only online".

I know I am odd in that I have to walk into shops and try things before I buy them - or at least make sure I can see the part I am supposed to read, press, twiddle, etc, to get them to work.

However, there are not that many people who own their own van or HGV so they can get things like washing machines or fridgefreezers home on their own.

Given the option of buying online or getting a taxi - I chose the third (unspoken) option and took my business elsewhere.

This resulted in me going home, researching microwaves online, getting my trolley out, and going to Argos - where, though I couldn't touch the microwave I desired to buy (a slightly different one than in the previous store), the assistant helped me put it on the trolley and secure it without complaining.

Currys/PCWorld have lost my business permanently.

Someone I told about it the next day told me I should have played the "Disabled" card.  This managed to upset me more than the original incident.  Why should I play the "Disabled" card every time I want to do something the rest of the world can without complaint or difficulty - especially when it was not actually my sight problem causing the difficulty (OK so I cannot drive as a result of it but that is beside the point)???

I always try to support shops and companies by visiting them in person if I intend to buy their products - it is usually easier to ask humans about what they sell than to interrogate a computer.  After all, a computer will not tell you that the microwave I ended up buying was slightly heavier than I thought it would be.

Maybe we need to wean ourselves off the idea that the internet is the cure for all our purchasing problems and go and annoy shops instead!!!

<< Back Add New Comment
0 items total
Add New Comment
Please type the confirmation code you see on the image*
Reload image